Refund policy
Our promise
The preview you approve before paying is produced by the same software that makes your final card. If the card you receive differs from the preview you approved, that is our fault: we will correct it or refund you in full.
If your card never arrives
If your payment went through and no card arrived — no download, no email — contact us. The order is recorded on our side; we will deliver it, and if we cannot, we will refund you in full.
Personalised cards
Every card is made to your own words, so a correctly delivered card that matches the approved preview cannot be returned the way a stock item can. Mistakes in text you typed and approved are not grounds for a refund — but contact us anyway: if the card has not yet been printed or sent, we will usually let you correct it at no charge.
Printed and mailed cards
If a printed card arrives damaged, misprinted, or does not arrive at all, we will reprint and resend it at no cost, or refund the printing charge — your choice.
How to ask
Write to us through the contact page within 30 days of your order, with the email address or phone number the order was placed under. Approved refunds go back to the card you paid with, normally within 5–10 business days of approval.
Who decides
Refunds are decided by Card with Heart. Nothing here limits any rights you have under applicable consumer law.